Return policy

Return Policy - Valberrys

At Valberrys , customer satisfaction is our priority. We are committed to offering you quality products and exceptional service. However, if you are not completely satisfied with your purchase, we have implemented a simple and flexible return policy to ensure you have the best possible shopping experience.

Return Conditions:

  • Return period : You have 30 calendar days from the date of receipt of your order to return your item to us.
  • Condition of items : Returned items must be in their original condition, unused, unworn, unwashed, and with all tags still attached. We reserve the right to refuse any return that does not meet these conditions.
  • Non-returnable items : For hygiene reasons, certain items such as underwear, swimwear, and cosmetic accessories cannot be returned, except in the case of a manufacturing defect.

Return Procedure:

  1. Return request : Contact our customer service at [contact email] mentioning your order number and the reason for the return.
  2. Return validation : Once your request is validated, you will receive return instructions and a prepaid label to facilitate shipping.
  3. Preparing the package : Carefully pack the item to be returned, using the original packaging if possible.
  4. Shipping : Drop off the package at a collection point or post office according to the instructions provided. Return shipping costs may be your responsibility unless the item is defective.

Refund :

  • Once the return has been received and inspected, you will be notified by email of the approval or rejection of your refund.
  • If approved, the refund will be processed via the original payment method within 10 to 15 business days.
  • Return shipping costs : If the returned item is not defective, the shipping costs will be deducted from your refund.

Exchange :

  • If you wish to exchange a product, please follow the standard return procedure and place a new order for the desired item.

Defective or incorrect items:

If you receive a defective item or one that does not match your order, please contact us immediately at [contact email] so that we can correct this error as soon as possible.

Contact Customer Service:

If you have any questions regarding our return policy, please do not hesitate to contact our customer service department:

  • By email: contact@valberrys.com

Thank you for your trust and we hope you enjoy your shopping at Valberrys !